West Michigan Works! today recognized Nicholas Borgman, customer service representative at Quality Car Wash with a 2018 Beverly A. Drake Essential Service Award for his integrity, commitment, and passion in his job. A program of West Michigan Works!, the Essential Service Awards honor non-managerial employees who provide critical services that often go unnoticed and unrewarded. Borgman was one of seven area service workers recognized at the Economic Club of Grand Rapids meeting at the JW Marriott Hotel, which was attended by more than 500 West Michigan business leaders.
Each morning, Nicholas Borgsman arrives at Quality Car Wash around 4 a.m. to open the store and make sure the customer favorite—pigs in a blanket—are hot and fresh.
“I basically get everything in running order each morning. I make sure the store is looking nice so that when the first guests come in each day, they have the best experience possible,” said Borgman. “When I found out I won the [Essential Service] award, I was very surprised, because I usually go throughout my day without looking for any special recognition.”
Michelle Crook, site manager for Quality Car Wash, applauds Nicholas’ hard work and important role in the company.
“Nicholas’ dedication to his job is nothing short of fantastic. I know that if I ask him to do something, it’s going to be done and done well,” said Crook. “Team members like Nicholas keep our customers coming back, and our guests look forward to seeing him each morning.”
2018 Beverly A. Drake Essential Services Award Winners
- Gordy Bacheller, custom furniture assembler, Bold Furniture (20 years)
- Kelle Bergers, housekeeper, Ronald McDonald House of Western Michigan (28 years)
- Nicholas Borgman, customer service representative, Quality Car Wash (4 years)
- Riley Frens, nurse technician, Mary Free Bed Rehabilitation Hospital (3 years)
- Andrea Gafford, customer service/scheduling, Anderson Technologies, Inc. (20 years)
- Sam Sandee, employment training program specialists, Wedgwood Christian Services (22 years)
- Laurie Trestrail, dietary aide, SKLD (39 years)
“The business community often overlooks the significant contributions that service workers make in our region and economy,” said Dave Smith, chair of the West Michigan Works! Workforce Development Board. “The Beverly A. Drake Essential Service Awards recognize exceptionally hardworking individuals who perform these crucial jobs.”
Employers, co-workers, and the community can submit Essential Service Award nominations in a variety of industries including housekeeping, hospitality, retail, healthcare, transportation, administrative, food service, general labor, childcare, nonprofit and custodial, or government.