• Spectrum Health Zeeland Community Hospital Recognized for Outstanding Patient Experience

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    May 15, 2019
    Spectrum Health Zeeland Community Hospital
    Recognized by Healthgrades for Outstanding Patient Experience
    Zeeland, MI  (May 14, 2019) – Spectrum Health Zeeland Community Hospital announces being recognized for two distinctions in quality excellence from Healthgrades: the Healthgrades 2019 Patient Safety Excellence Awardand the Healthgrades 2019 Outstanding Patient Experience Award. Released annually by Healthgrades, the leading online resource for information about physicians and hospitals, these awards recognize the elite 77 hospitals out of just over 4,500 hospitals evaluated for patient safety and patient experience that achieve both distinctions.
    Zeeland Community Hospital is among the top 2% of eligible hospitals in the nation to receive both awards. This distinction recognizes Spectrum Zeeland Hospital for excellent performance in safeguarding patients from serious, potentially preventable complications, as well as providing a positive experience for patients during their hospital stay. 
    Healthgrades 2019 Patient Safety Excellence Award™
    During the study period (2015 to 2017), Healthgrades 2019 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safety provided for patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) for 14 patient safety indicators defined by the Agency for Healthcare Research and Quality (AHRQ).
    If all hospitals in the country performed at the level of award recipients for each of the 14 Patient Safety Indicators evaluated by AHRQ, 127,667 patient safety events could have been avoided. In addition, Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, as compared to patients at non-recipients hospitals, on average*:
    • 55.9% less likely to experience an accidental cut, puncture, perforation or hemorrhage during medical care.
    • 50.9% less likely to experience a collapsed lung due to a procedure or surgery in or around the chest.
    • 64.4% less likely to experience pressure sores or bed sores acquired in the hospital.
    • 57% less likely to experience catheter-related bloodstream infections acquired at the hospital.
    “It’s an honor to be recognized for our continuous efforts to deliver outstanding, personalized patient experiences for 12 consecutive years,” said Ron Lewis, President, Zeeland Community Hospital. “We make quality, safety and experience our number one priority and that allows our patients to receive exceptional care right in their own community.”
    “Patient experience and patient safety go hand in hand, and we’re proud to recognize the hospitals that make both a top priority in order to provide patients with the best care possible,” said Brad Bowman, MD., Chief Medical Officer of Healthgrades. “Consumers will in turn be able to use this information to feel confident when making important decisions about where they receive care.”
    Healthgrades 2019 Outstanding Patient Experience Award™
    In addition to being recognized as one of Healthgrades 2019 Patient Safety Excellence Award recipients, Spectrum Zeeland Hospital also out-performed peer hospitals in providing outstanding patient experience.  Spectrum Zeeland Hospital has received the Outstanding Patient Experience Award for 12 years in a row (2009-2019).
    Healthgrades evaluated performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
    View Healthgrades hospital quality methodologies.
    *Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 5e and 2018) to MedPAR data for years 2015 through 2017 and represent 3-year estimates for Medicare patients only.
    About Spectrum Health
    Spectrum Health is a not-for-profit health system, based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of 12 hospitals, including Helen DeVos Children’s Hospital; 175 ambulatory and service sites; 3,300 physicians and advanced practice providers, including 1,500 members of the Spectrum Health Medical Group; and Priority Health, a health plan with 792,000 members. Spectrum Health is West Michigan’s largest employer, with 25,500 employees. The organization provided $372 million in community benefit during its 2017 fiscal year. Spectrum Health was named one of the nation’s 15 Top Health Systems—and in the top five among the largest health systems—in 2017 by Truven Health Analytics®, part of IBM Watson HealthTM. This is the sixth time the organization has received this recognition.


    Ashley Kiekintveld, Communications Specialist
    (616) 772-4644

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